DATE: December 27, 2016
TO: Board of Mayor and Aldermen
FROM: Eric Stuckey, City Administrator
Fred Banner, IT Director
Brian Wilcox, Purchasing Manager
SUBJECT:
title
Acknowledge report of execution of Premier Support Services and Technical Account Manager Description Schedule with Microsoft in the total amount of $63,880 for the Information Technology Department ($65,000 budgeted for fiscal year 2017; City Contract No. 2016-0365)
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Purpose
The purpose of this memorandum is to report execution by the City Administrator, on behalf of the Board of Mayor and Aldermen, of a Premier Support Services and Technical Account Manager Description Schedule with Microsoft in the total amount of $63,880 for the period December 31, 2016 through December 30, 2017 for the Information Technology Department (City Contract No. 2016-0365).
Background
Under the Premier Support agreement, Microsoft agrees to resolve specific technical issues, provide advice and guidance on a range of operational and product topics, and supply access to many information resources to help the City decrease risks to its IT infrastructure, obtain higher productivity, and receive the maximum benefits from its IT investments. The support relationship is managed and guided by a Technical Account Manager (Microsoft employee) assigned to Franklin to insure effective usage of the service and provide a direct link to Microsoft regarding 24x7 access to Microsoft engineers covering all of our Microsoft products (current access to engineering services is at least $265 an hour for first level support with enhanced support priced much higher based on the issue and level of support needed).
One of the best features of this agreement is that if a breach of software services (cyber-attack) occurs, Microsoft will assist us in recovering from the attack with onsite support. They also will monitor our system and provide quarterly analysis of any activity that we may need to review to prevent future int...
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